Track Your Order

Your next adventure is on its way. Check the latest updates for your Kona Brand order and follow your shipment from dispatch to delivery.

Find your order

You should have received an order confirmation email with tracking information, but if you can't find that, sign in to SHOP to track your order using the email address you used at checkout. Select your order to view its status and available tracking details.

Prefer to use your email? Open your order confirmation or shipping confirmation and follow the order-status link. If prompted, verify your identity with your order number and the email address or phone number used at checkout. Your order number is in your confirmation message.

What your status means

• Confirmed: Your order has been received. Shipment updates appear when the carrier reports movement.
• On its way: Your shipment is in transit.
• Out for delivery: Your package is with the carrier for delivery in your area.
• Delivered: The carrier has reported your package delivered.
• Attempted delivery: The carrier could not complete delivery. Check the tracking details for next steps.

Updates depend on your carrier and may not appear immediately after a shipping label is created. If your order ships in separate packages, check each shipment's tracking details. Some carriers provide updates on their own tracking website instead.

Need a hand?

Contact the Kona Brand team with your order number and a short description of what you need help with. We'll help you find the next step.