Shipping Policy

Last Updated: August 28, 2026

Thanks for shopping with Kona Brand! Below you'll find information about how we process and ship orders.

Order Processing

We work to get orders packed and on their way as quickly as possible.

Most in-stock orders are processed within 1–3 business days after your order is placed.

Processing times may be longer during holidays, sales, product launches, pre-orders, or other periods of unusually high order volume.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Rates

Available shipping methods and shipping charges are displayed at checkout before you complete your purchase.

Shipping rates may vary depending on your order, delivery address, shipping method, and carrier.

Delivery Times

Delivery estimates shown at checkout or provided by the shipping carrier are estimates and are not guaranteed delivery dates.

Once a package has been transferred to the shipping carrier, transit times may be affected by weather, holidays, carrier delays, incorrect addresses, or other circumstances outside of Kona Brand's control.

Tracking Your Order

When your order ships, we'll send a confirmation email containing your tracking information.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Pre-Orders

Products offered for pre-order will include an estimated shipping or availability timeframe on the applicable product page or during the ordering process.

Pre-order dates are estimates and may change due to manufacturing, freight, customs, or other circumstances outside of our direct control.

If there is a significant change to the expected fulfillment timeline, we'll do our best to keep affected customers updated.

If an order contains both in-stock and pre-order products, the items may ship together or separately depending on the circumstances of the order.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us at thekonabrand@gmail.com as soon as possible.

We'll do our best to update the address if the order hasn't shipped yet, but we cannot guarantee that changes can be made once an order has entered fulfillment.

Kona Brand is not responsible for packages delivered to an incorrect address supplied by the customer.

Lost, Stolen, or Missing Packages

If your tracking information shows unusual delays or you believe your package has been lost, please contact us at thekonabrand@gmail.com and we'll help you determine the appropriate next steps.

If tracking shows that a package was delivered but you cannot locate it, we recommend first checking around your property, with members of your household or neighbors, and with the shipping carrier.

While we cannot guarantee replacement of packages that a carrier confirms were successfully delivered, please contact us and we'll do our best to help investigate the situation.

Damaged Packages or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible at thekonabrand@gmail.com.

Include your order number and, when helpful, photographs of the item and packaging so we can resolve the issue.

International Shipping

If international shipping is available to your location, applicable shipping options and charges will be displayed at checkout.

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not controlled by Kona Brand.

International delivery times may also be affected by customs processing.

Questions About Your Order?

If you have a question about shipping or an existing order, reach out to us at:

Kona Brand
153 Prospect Street
Marshfield Hills, MA 02051
United States

Email: thekonabrand@gmail.com
Phone: 781-733-4381