Refund policy

Refund & Return Policy

Last Updated: August 28, 2026

We want you to love your Kona gear. If something isn't quite right, we're happy to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be:

  • Unworn and unused

  • In its original condition

  • With the original tags attached

  • Accompanied by proof of purchase

To start a return, email us at thekonabrand@gmail.com with your order number and the item(s) you'd like to return.

Please do not send a return back without contacting us first.

Return Shipping

Once your return request is approved, we will provide instructions for sending your item back.

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer and may be deducted from the refund if Kona Brand provides the return shipping label.

Original shipping charges are non-refundable.

Exchanges

Need a different size or want to swap for another product? Contact us at thekonabrand@gmail.com and we'll help determine the best option based on current inventory.

Because inventory can sell out, we cannot guarantee that a requested replacement size, color, or product will still be available.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at thekonabrand@gmail.com as soon as possible.

Include your order number and, when helpful, photos showing the issue.

If we made a mistake or your product arrived damaged or defective, we'll work with you to make it right.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Gift cards

  • Items marked as final sale

  • Items that have been worn, washed, altered, or damaged after delivery

  • Items returned outside the return window

Please contact us if you have questions about whether a specific item is eligible for return.

Sale Items

Unless specifically marked Final Sale, sale and promotional items may be returned in accordance with our standard return policy.

Items explicitly marked Final Sale at the time of purchase are not eligible for return or exchange, except where required by law or if the item arrives damaged, defective, or incorrect.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your refund and you still haven't received it, please contact us at thekonabrand@gmail.com.

European Union Returns

If merchandise is shipped to a customer in the European Union or another jurisdiction providing a statutory cancellation or cooling-off right, customers may have additional rights under applicable consumer protection laws.

For qualifying EU purchases, you generally have the right to cancel or return your order within 14 days as provided by applicable law.

Questions?

We're a small business, and there's a real person on the other side of your email.

If you have a question or an issue with your order, reach out and we'll do our best to help.

Kona Brand
153 Prospect Street
Marshfield Hills, MA 02051
United States

Email: thekonabrand@gmail.com
Phone: 781-733-4381